Shipping & Delivery Policy

Last Updated: October 6, 2026

Thank you for shopping with us. We currently offer shipping to customers throughout the United States and Canada.

We are committed to providing reliable shipping, clear delivery estimates, and a smooth shopping experience.

1. Shipping Destinations

We currently ship orders to:

• United States

• Canada

We may temporarily restrict shipping to certain remote areas or locations where carrier services are unavailable.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During major holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

3. Shipping Times

Estimated delivery times are as follows:

United States

Standard Shipping: Approximately 7–10 business days

Canada

Standard Shipping: Approximately 9–12 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, customs clearance, holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, order value, package size, shipping method, and other applicable factors.

From time to time, we may offer promotional free shipping or discounted shipping.

Any applicable shipping promotion will be displayed on our website or at checkout.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow up to 24–72 hours for tracking information to become active after the package has been handed to the carrier.

Customers are responsible for providing an accurate and complete shipping address at checkout.

6. Customs, Duties and Import Taxes

United States

Orders shipped to the United States from outside the United States may be subject to applicable customs duties, tariffs, import taxes, brokerage fees, or other government charges.

As of August 29, 2025, the United States no longer applies the previous de minimis exemption to imports. Therefore, applicable duties and import taxes may apply regardless of the order value.

Where applicable, estimated duties and import taxes may be displayed or collected during checkout.

The final amount assessed by customs authorities may differ from any estimate provided at checkout.

Canada

Orders shipped to Canada from outside Canada may be subject to applicable customs duties, GST/HST, PST, import taxes, brokerage fees, or other government charges.

Canadian customs authorities determine applicable duties and taxes based on factors including product classification, country of origin, declared value, and applicable trade rules.

Any customs duties, import taxes, or carrier brokerage fees that are not collected at checkout may be payable by the customer upon delivery.

7. DDP and DAP Shipping

Depending on the destination and shipping method selected, orders may be shipped under either:

DDP (Delivered Duty Paid): Applicable duties and import taxes are collected in advance where supported. The customer generally should not be required to pay the same import charges again upon delivery.

DAP (Delivered at Place): The customer may be responsible for applicable customs duties, import taxes, brokerage fees, and other import-related charges upon delivery.

The shipping terms applicable to your order will depend on the shipping method and destination selected at checkout. Shopify recommends using DDP when duties and taxes are collected at checkout to help prevent customers from being charged again upon delivery.

8. Customs Delays

International orders may be delayed while undergoing customs inspection or clearance.

We are not responsible for delays caused by:

• Customs inspections

• Customs clearance procedures

• Incorrect or incomplete shipping information

• Carrier delays

• Severe weather

• Holidays

• Strikes or other carrier disruptions

• Government regulations

• Events beyond our reasonable control

9. Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package is confirmed as lost by the shipping carrier, please contact us at:

Email: [Your Customer Service Email]

We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.

10. Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.

If you contact us before the order has shipped, we will make reasonable efforts to update the address.

Once an order has been shipped, we may be unable to change the delivery address.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

11. Refused or Unclaimed Packages

If a customer refuses delivery or fails to claim a package, the package may be returned to the sender.

Any applicable return shipping costs, customs charges, brokerage fees, or other carrier charges may be deducted from the refund where permitted by applicable law.

12. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking photographs of:

• The shipping package

• The shipping label

• The damaged product

• Any visible damage to the packaging

This information may be required when submitting a claim with the shipping carrier.

13. Delivery Confirmation

A package may be considered delivered when the carrier's tracking system confirms delivery to the shipping address provided by the customer.

We are not responsible for packages that are incorrectly delivered due to an incorrect address entered by the customer.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

14. Shipping Restrictions

Certain products may be subject to transportation restrictions or may not be eligible for shipment to certain destinations.

We reserve the right to cancel or refund an order if the selected shipping method or destination is unavailable.

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be posted on this page with the updated date.